Your Privacy

Park Hall Reflexology Studio

Last Updated: June 2026

At Park Hall Reflexology Studio, I am committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information I collect, why I collect it, how it is used, how it is stored, and your rights regarding your personal data.

Who I Am

Park Hall Reflexology Studio
Owned and operated by Kerry Coppen

Address:
22 Park Crescent
Oswestry
Shropshire
SY11 4AR

Telephone: 07301 947720

Email: kerry@rahannireflex.com

For the purposes of data protection law, I am the Data Controller of the personal information you provide.

Professional Membership

I am a member of the Association of Reflexologists (AoR) and adhere to their Code of Practice, Conduct and Ethics where applicable.

Information I Collect

In order to provide reflexology, complementary therapy, wellbeing and educational services safely and professionally, I may collect and process the following information:

Personal Information

Name
Address
Telephone number
Email address
Date of birth
Emergency contact details

Health Information (Special Category Data)

Medical history
Current health conditions
Medication details
Lifestyle information relevant to treatment
Consultation notes
Treatment records and progress notes

Website Information

When you visit my website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Website usage statistics

This information helps improve the website and services provided.

Why I Collect Your Information

Your information is collected to:

Provide safe and appropriate reflexology, complementary therapy, wellbeing and educational services.
Assess suitability for treatment.
Maintain accurate treatment records.
Communicate regarding appointments.
Respond to enquiries.
Meet professional, legal and insurance obligations.
Send newsletters, updates or promotional information where you have provided consent.
Manage workshop, course, event and membership registrations.
Provide information relating to services, workshops, memberships, wellbeing programmes and events offered by Park Hall Reflexology Studio.

I will only collect information that is necessary for these purposes

Lawful Basis for Processing

Under UK GDPR, the lawful basis for processing your personal information is:

Contract

To provide the services you have requested and to manage appointments.

Legitimate Interests

To operate and manage my business effectively, maintain records and communicate with clients.

Legal Obligations

To comply with professional, insurance and legal requirements.

Consent

Where you have specifically agreed to receive newsletters, marketing communications or other optional information.

Processing Health Information

Health information is classified as Special Category Data under UK GDPR.

This information is processed under Article 9 UK GDPR because it is necessary for the provision of health and wellbeing services and for ensuring treatments are provided safely and effectively.

All health information is treated as strictly confidential.

How Your Information Is Stored

I take appropriate measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Information may be stored:

Securely in paper records
On password-protected electronic devices
Within secure cloud-based systems where appropriate
Within email systems used for business communications
Within appointment booking and business management systems
Within communication platforms used to provide services and support clients

Only authorised individuals have access to your information, and reasonable steps are taken to ensure your information remains secure.

Sharing Your Information

Your personal information will never be sold or shared for marketing purposes.

Information will only be shared where:

You have given explicit consent.
It is required by law.
There is a safeguarding concern.
It is necessary to protect someone's vital interests.
Professional advice is required and your consent has been obtained where appropriate.

Safeguarding

Park Hall Reflexology Studio is committed to maintaining client confidentiality. However, there may be rare circumstances where information needs to be shared without consent where there is a legal obligation to do so or where there are concerns relating to the safety, welfare or protection of an individual.

This may include situations involving:

Safeguarding concerns relating to a child or vulnerable adult.
Serious concerns regarding an individual's safety or wellbeing.
Compliance with legal obligations or requests from appropriate authorities.

Any decision to share information will be made carefully, lawfully and only where necessary.

The practitioner holds a current Basic Disclosure and Barring Service (DBS) Certificate and is committed to maintaining appropriate safeguarding awareness and professional standards.

Communication Methods

To provide services and communicate effectively with clients, I may communicate with you using one or more of the following methods:

Telephone (landline and mobile)
SMS/Text Message
Email
WhatsApp
Facebook Messenger
Facebook Business messaging services
Written correspondence where appropriate

These communication methods may be used for:

Appointment booking, confirmations and reminders
Appointment changes or cancellations
Responding to enquiries
Providing information relevant to your treatment or wellbeing
Administrative matters relating to services you have requested

Where you have provided consent, I may also use these methods to send:

Newsletters
Service updates
Workshop information
Membership updates
Special offers or promotions

You can withdraw your consent to receive marketing communications at any time without affecting your access to treatments or services.

Please note that some communication platforms, including WhatsApp, Facebook Messenger and certain email providers, are operated by third-party organisations and may process information outside the United Kingdom. Where such services are used, appropriate safeguards are relied upon in accordance with UK GDPR requirements.

You may advise me of your preferred communication method at any time.

Information Received Through Social Media and Website Enquiries

If you contact Park Hall Reflexology Studio through the website, Facebook, Instagram, LinkedIn, Nextdoor, WhatsApp, Facebook Messenger, email or other communication channels, I may collect the information you choose to provide in order to respond to your enquiry or provide services.

Please note that social media platforms operate under their own privacy policies, and I encourage you to review those policies when using their services.

Third-Party Service Providers

To support the operation of Park Hall Reflexology Studio, I use a number of trusted third-party providers who may process personal information on my behalf. These providers have their own privacy policies and security measures and are responsible for protecting any information processed through their services.

These providers may include:

Website Hosting and Website Services

Wix.com (website hosting, website forms, bookings, payments and related website services)

Email and Communication Services

Gmail / Google Workspace
WhatsApp Business
Facebook Messenger

Payment Processing and Financial Services

Wix Payments
PayPal
Mettle
NatWest Bank

Park Hall Reflexology Studio does not store or have access to your full payment card details. Payment information is processed securely by the relevant payment provider

Analytics and Website Performance

Google Analytics

Social Media Platforms

Facebook
Instagram
LinkedIn
Nextdoor

These providers may process information including contact details, appointment information, communications,
payment information, website usage data and other information necessary for the operation of my business.

I only use providers that I believe maintain appropriate security and privacy standards. Where personal information is transferred outside of the United Kingdom, appropriate safeguards are relied upon in accordance with UK GDPR requirements.

I encourage you to review the privacy policies of any third-party services you choose to interact with.

These providers process personal information only in accordance with applicable data protection legislation and contractual safeguards.

International Data Transfers

Some third-party providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards will be in place to ensure your personal information remains protected in accordance with

UK GDPR requirements.

How Long Information Is Retained

Adult Clients

Treatment records are retained for 7 years after your last appointment.

Child Clients

Records are retained until the child reaches 25 years of age, or longer where required by legal or professional obligations.

Financial Records

Financial information is retained for the period required by HM Revenue & Customs and applicable legislation.

At the end of the relevant retention period, information will be securely destroyed or deleted.

Your Rights

Under UK GDPR you have the right to:

Be informed about how your information is used.
Access the information held about you.
Request correction of inaccurate information.
Request deletion of information where appropriate.
Restrict certain processing activities.
Request transfer of electronically held information where applicable.
Object to certain processing activities.
Not be subject to automated decision-making or profiling.

Park Hall Reflexology Studio does not use automated decision-making or profiling.

Subject Access Requests

You may request access to the personal information held about you at any time.

Requests should be made using the contact details provided in this policy.

I will normally respond within one calendar month of receiving your request.

Data Protection Complaints Procedure

If you have concerns about how your personal information has been collected, stored or used, please contact me in the first instance.

Complaints may be submitted by:

Email: kerry@rahannireflex.com

Telephone: 07301 947720

Post: 22 Park Crescent, Oswestry, SY11 4AR

I aim to acknowledge complaints within 7 working days and provide a full response within one calendar month.

If you remain dissatisfied following my response, you have the right to contact the Information Commissioner's Office (ICO).

Further information can be found on the ICO website.

Data Breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, I will comply with applicable legal requirements, including reporting to the Information Commissioner’s Office where required and notifying affected individuals when necessary.

Website Cookies

This website uses cookies and similar technologies to improve your browsing experience and help me understand how visitors use the site.

Where required, you will be given the opportunity to accept or reject non-essential cookies through the website's cookie consent system.

You can also manage cookie settings through your web browser.

Google Analytics

This website may use Google Analytics to collect anonymous information about how visitors use the website.

The information collected helps improve website performance and user experience.

Google Analytics does not provide me with information that personally identifies individual visitors.

Marketing Communications

Service-related communications such as appointment confirmations, appointment reminders, treatment-related information and responses to enquiries are considered part of the service I provide and may be sent where necessary.

Marketing communications, including newsletters, workshop announcements, membership updates, special offers and promotional information, will only be sent where you have provided consent or where otherwise permitted by law.

You may withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe link provided in emails or by contacting me directly.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, regulatory guidance, business practices or services offered.

The most recent version will always be available on this website.

Park Hall Reflexology Studio is committed to respecting your privacy and protecting your personal information at all times.